How can we help?
Track your order below!
If your tracking number doesn't work feel free to contact us at email@example.com.
Are you planning for a special day?
Send us a message about your idea to get your order customized.
Do you need to return or cancel the order? Fill out the form to request for return or cancel an order. Our team will get back to you as soon as possible.
Please note that order cancellation is available before the order is sent out.
Frequently Asked Questions
Bonica candles and wax products are mainly based on "made-to-order" shipping policy. It takes 2~4 working days to be shipped from the date of your oder confirmation. We try our best to make the shipping process as fast as we can. Orders placed Friday after 5pm KST will be processed the following Monday.
The estimated delivery time is displayed on the dashboard. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around, 6-12 business days
First we're sorry your order did not work out. Most of our items are individually hand-crafted and delicate so it's not easy to process a return. However we want to provide you a pleasant shopping experience as much as we can. Items are returnable if you've received them in a condition that is;
- Physically damaged
- Has missing parts or accessories
Please find the Return & Cancellation menu above if you need to request for a return.